Cookie Policy

Cookie Policy for PLUG EV Stations Limited. Last Updated: 14th October 2024

This Cookie Policy explains how PLUG EV Stations Limited ("we", "us", or "our") uses cookies and similar technologies when you visit our website or use our services. This policy should be read alongside our Privacy Policy and Terms of Use.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how their site is being used.

2. Types of Cookies We Use

We use several types of cookies on our website:

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and payment processing. The website cannot function properly without these cookies.

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. This information helps us improve how our website works.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features. They may also be used to provide services you have requested.

Targeting/Advertising Cookies

These cookies are used to deliver adverts more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

3. First-Party and Third-Party Cookies

First-Party Cookies

These are cookies set directly by our website. We use first-party cookies to remember your preferences, provide essential website functionality, and analyse how you use our site.

Third-Party Cookies

These are cookies set by domains other than our own. We may use third-party services such as Google Analytics, payment processors, and social media platforms that may set their own cookies.

4. How We Use Cookies

We use cookies for the following purposes:

To enable essential website functionality and security
To remember your preferences and settings
To analyse website performance and user behaviour
To provide personalised content and services
To process payments and transactions
To manage our EV charging station network
To improve our services and user experience
To deliver relevant marketing communications

5. Cookie Duration

Session Cookies

These are temporary cookies that expire when you close your browser. They are used to maintain your session while browsing our website.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They are used to remember your preferences between visits and to analyse long-term patterns of website usage.

6. Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent.

Cookie Banner

When you first visit our website, you'll see a cookie banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time through our cookie preference centre.

Opt-Out Tools

For advertising cookies, you can opt out through industry opt-out tools such as the Digital Advertising Alliance's consumer choice page or the Network Advertising Initiative's opt-out page.

7. Third-Party Services

We may use third-party services that set their own cookies, including:

Google Analytics: For website analytics and performance monitoring
Payment Processors: For secure payment processing
Social Media Platforms: For social media integration and sharing
Customer Support Tools: For live chat and customer service
Mapping Services: For location-based services and charging station maps

8. Impact of Disabling Cookies

If you choose to disable cookies, some features of our website may not function properly. Essential cookies are necessary for basic website functionality, and disabling them may prevent you from using certain services, including our EV charging network and payment systems.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

PLUG EV Stations Limited
The Maltings
East Tyndall Street
Cardiff
CF24 5EA
+44 (0) 330 236 8567
hello@plugcharging.co.uk