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PLUG Install
Instant Go-Live
Freshly installed chargers appear live for instant configuration, testing, and monitoring — ready to earn from hour one.
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PLUG Back Office Your Complete Command Centre for EV Charging Operations
The PLUG Back Office is your comprehensive, cloud-based command centre designed to give charge point operators, site hosts, fleet managers, property owners, and commercial partners full visibility, control, and intelligence over their EV charging network.
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PLUG Driver
Real-Time Support
Driver interactions (locate, start, pay, report issues) feed real-time into your tools for immediate support and resolution.
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PLUG Maintain
High Reliability
Fault alerts, remote diagnostics, uptime analytics, and maintenance records ensure high reliability and driver satisfaction.
Explore MaintainWe specialise in both scenarios: effortlessly managing and optimising the chargers we install for you from day one, and smoothly migrating entire charging estates that were previously operated by other providers.
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This dual capability means you can expand confidently with new PLUG hardware while also consolidating or upgrading legacy networks without the usual headaches of downtime, driver disruption, or lost revenue.
We're actively supporting migrations from various other CPOs, including high-profile transitions from networks like BP Pulse (particularly following their strategic exit from certain segments, such as workplace charging, to focus on public hubs and rapid charging). Our proven processes minimise risk, preserve service continuity, and unlock advanced features that may have been limited or unavailable on your previous platform.
From one intuitive, customisable dashboard, your team gains real-time oversight and powerful tools to run everything from single-site setups to large multi-location estates — public hubs, workplaces, residential, or fleet operations.
Say goodbye to fragmented systems and reactive management; hello to proactive, scalable, driver-first operations that drive uptime, revenue, and growth.
Real-Time Network Overview & Monitoring
Live Status Indicators
Monitor every charger in real time: available, occupied, offline, faulted, or in maintenance across all your sites at a glance.
Instant Dashboards
See energy delivered, average session duration, power consumption, connector utilisation, and occupancy trends in rich, real-time dashboards.
Interactive Maps
Explore heat maps, alerts, and filters to pinpoint high-demand areas, underperformers, or emerging issues across your entire network.
24/7 Automated Monitoring
Receive instant notifications for connectivity drops, power anomalies, or performance thresholds with round-the-clock automated monitoring.
Remote Operations & Control
Session Management
Remotely initiate, pause, resume, or terminate charging sessions from anywhere with full control over every connector.
Remote Maintenance
Perform reboots, connector resets, emergency stops, or bulk configuration updates without sending a technician to site.
Firmware Management
Deploy firmware upgrades selectively or fleet-wide to maintain security and feature parity across your entire network.
Streamlined Onboarding
PLUG-installed chargers appear automatically.
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Migrated ones integrate quickly with full remote access from day one.
Seamless Migration & Network Takeover
Proven Migration Expertise
Proven migration expertise for entire estates from other CPOs, including active support for transitions from providers like BP Pulse and similar legacy or exiting networks.
Hardware-Agnostic Approach
Leveraging open standards (OCPP-compliant) for broad compatibility with mixed-vendor chargers, regardless of manufacturer.
Phased Low-Disruption Process
Data mapping (sessions, users, tariffs), configuration transfer, remote testing, validation, and cutover with rollback options where needed.
Minimal to Zero Downtime
Pre-load settings, batch migrations during off-peak hours, and post-go-live optimisation to immediately deliver superior performance and features.
Proactive Maintenance & Fault Resolution
Real-Time Fault Detection
Detailed diagnostics, error codes, and historical session logs for rapid root-cause analysis when issues arise.
Predictive Notifications
Get ahead of issues like connector wear, recurring faults, or power quality problems before they impact drivers.
Remote Troubleshooting
Self-healing capabilities for the majority of common issues, resolving problems without dispatching a technician.
Integrated Maintenance Planning
Technician workflows, performance tracking, and maintenance records tied to real-world usage for optimal scheduling.
Flexible Pricing, Billing & Monetisation
Custom Tariff Creation
Time-of-use, per kWh/minute/session, idle/overstay penalties, subscriptions, discounts, or user-group pricing for employees, public, and fleets.
Automated Billing
Automated invoicing, receipts, and settlements including B2B revenue shares, partner payouts, and employee reimbursements.
Dynamic Pricing Tools
Transparent reporting for accurate financials, easy reconciliations, and the flexibility to adjust pricing strategies on the fly.
Post-Migration Optimisation
Support for post-migration tariff adjustments to optimise revenue based on new insights and network performance data.
Smart Energy & Load Management
Dynamic Load Balancing
Intelligently distribute power across chargers to prevent site overloads while maximising the number of vehicles charging simultaneously.
Charging Scheduling
Align charging sessions with off-peak tariffs, renewable generation, or demand-response programs to reduce energy costs.
Smart Integration
Connect with smart meters, building energy systems, or grid signals for comprehensive cost optimisation across your estate.
V2G Readiness
Energy forecasting and vehicle-to-grid readiness to future-proof your charging setup for the evolving energy landscape.
Advanced Analytics, Reporting & Strategic Insights
Customisable Dashboards
Real-time and historical dashboards tracking usage patterns, revenue per charger/site, uptime metrics, peak loads, and driver behaviours.
Scheduled Reports
Exportable reports for operations reviews, compliance, stakeholder updates, or partner settlements — scheduled and delivered automatically.
Trend Analysis
Predictive tools to inform station optimisation, pricing strategy, maintenance prioritisation, or network expansion planning.
Post-Migration Insights
Quickly identify uplift opportunities from your previous setup and measure the impact of your transition to PLUG.
User, Partner & Access Management
Role-Based Permissions
Full admin for your team, view-only or limited access for site hosts, fleets, or commercial partners — all fully configurable.
Seamless User Onboarding
App/RFID authentication, whitelists, or autocharge setup to get drivers connected and charging with minimal friction.
Branded Partner Portals
Site-specific stats, revenue shares, and performance metrics displayed through customisable branded portals for your partners.
Multi-Tenant Management
Tools for multi-tenant estates, roaming agreements, and B2B contract management to handle complex commercial relationships.
Roaming & Full Interoperability
OCPI-Enabled Roaming
Connect drivers across networks with OCPI-enabled roaming, expanding your reach and increasing charger utilisation.
Mixed Hardware Support
Broad support for diverse hardware — perfect for migrating mixed fleets from multiple vendors into a single management platform.
Open APIs
Integration with ERP, CRM, parking systems, or custom enterprise tools through well-documented, open APIs.
Ready to Own Your Network's Full Potential?
Whether you're growing with trusted PLUG installations or confidently migrating an existing estate, the PLUG Back Office delivers the professional, future-proof platform you need. It simplifies complexity, boosts profitability, and keeps every charge reliable.