Privacy Policy
Privacy Policy for PLUG EV Stations Limited. Last Updated: 14th October 2024
At PLUG EV Stations Limited ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us, use our services, or visit our website.
1. Who We Are
PLUG EV Stations Limited operates EV charging stations and provides related services. Our registered office is located at:
The MaltingsEast Tyndall Street
Cardiff
CF24 5EA
For any questions regarding this policy, you can contact us at:
2. What Information We Collect
We may collect the following categories of personal data from you:
Personal Identification Data: Name, address, phone number, email address.
Financial Data: Payment card details, transaction history for EV charging services.
Technical Data: IP address, browser type, device type, operating system, and other data collected through cookies or similar technologies.
Location Data: Data about the location of your vehicle or device when you use our services.
Usage Data: Information on how you use our charging stations, including session times and energy usage.
3. How We Collect Your Data
We collect data through:
Direct Interactions: When you sign up for services, contact us, or make a transaction.
Automated Technologies: Data collected via cookies, web beacons, and other tracking technologies on our website or mobile apps.
Third-Party Services: When you use payment processors, telematics services, or other partners in connection with our services.
4. How We Use Your Data
We use your personal data for the following purposes:
To provide and manage EV charging services.
To process payments and fulfil contractual obligations.
To respond to customer service inquiries or complaints.
To improve our services and provide personalized experiences.
To comply with legal obligations and regulatory requirements.
For marketing and promotional communications, if you have provided consent.
5. Data Sharing
We may share your data with:
Service Providers: For processing payments, IT support, and other operational purposes.
Regulatory Authorities: When required by law.
Business Partners: With third-party service providers to enhance our service offering (e.g., telematics services).
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations.
7. Your Data Protection Rights
You have the following rights under data protection laws:
The right to access your personal data.
The right to correct any inaccurate data.
The right to request erasure of your data.
The right to restrict or object to data processing.
The right to data portability.
To exercise any of these rights, please contact us at hello@plugcharging.co.uk
8. Security of Your Data
We take the security of your data seriously. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
9. International Transfers
If we transfer your personal data outside of the European Economic Area (EEA), we will ensure that it is adequately protected by implementing appropriate safeguards.
10. Cookies and Tracking Technologies
Our website may use cookies to enhance your user experience and collect data about your usage of our website. You can control your cookie preferences through your browser settings.
11. Changes to This Privacy Polic
We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
PLUG EV Stations Limited
The MaltingsEast Tyndall Street
Cardiff
CF24 5EA
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